Who you book with, and where your money goes
Everything you need to check us out: the company behind the brand, who your money goes to, and how refunds work if you cancel. No sign-up, and no need to message us first.
The company behind Uncle Panda Travel
- Brand
- Uncle Panda Travel · 熊猫叔叔旅行
- Contracting company
- Hunan Panda International Travel Service Co., Ltd.
湖南熊猫国际旅行社有限公司 - Travel agency licence
- L-HUN-304745
- Company registration code
- 91430104MAKCG6G343
- Registered in
- Changsha, Hunan, China
- Brand history
- Brand launched July 2026
These documents are in Chinese. Ask your travel designer and we will walk you through what each one proves.
- 1Look up the companySearch our Chinese company name on China’s National Enterprise Credit Information system (gsxt.gov.cn).
- 2Look up the travel licenceSearch the licence number on the Ministry of Culture and Tourism travel agency directory.
- 3Match it to your paperworkThe company name on your contract, invoice and bank account must be the same. If not, do not pay, and tell us.
Chinese government sites can be slow from abroad. If a site will not open, ask us for a stamped scan of each document.
Who receives your money
Always the company named on your contract. Never a personal account.
- Ask you to pay into a personal bank account or a personal e-wallet
- Ask for your full card number on WhatsApp
- Ask for a deposit before you have a written plan and contract
Paid to our company account. The account name matches the company on your contract and invoice.
Scan our company’s Alipay payment code. The payee shown is our company name, never a person.
Scan our company’s WeChat Pay code. The payee shown is our company name.
TenPayGo is Weixin Pay’s app for visitors to China. Link your Visa / Mastercard, Apple Pay or a supported home e-wallet, then scan our company’s WeChat Pay code. No Chinese bank account needed. The payee shown is our company.
Coming soon, along with other e-wallets. We will update this page when each one is live. We never ask you to pay a personal account.
If you need to cancel
The same table goes into your contract. Read it before you pay anything.
| If you cancel | We keep |
|---|---|
| 7 or more days before departure | 10% of the total tour price The rest is refunded |
| 6–4 days before departure | 20% of the total tour price The rest is refunded |
| 3–1 days before departure | 40% of the total tour price The rest is refunded |
| On the day the trip starts | 60% of the total tour price The rest is refunded |
| After the trip has started | 60%, plus a share of the other 40% for each day travelled See the day-by-day table below |
The day you leave counts as a day travelled. The rest is refunded. Each trip page lists the figures for that trip’s length.
We match you with the travel designer who fits your trip best. Your travel designer stays with you from first question to flight home.