Frequently asked questions
Are you a licensed travel agency?
Yes. Uncle Panda Travel is the brand of Hunan Panda International Travel Service Co., Ltd., a registered travel agency in Changsha. The licence number, company code and how to check them yourself are on our "Licence & payment" page.
How can I pay? Who receives my money?
Bank transfer, Alipay or WeChat Pay, always to the company named on your contract, never a personal account. Apple Pay, Google Pay, PayPal, cards (Stripe) and PayNow are coming soon. Details and fees are on the "Licence & payment" page.
What if we need to cancel?
Our refund table shows exactly how much is deducted at each stage before departure. It is the same table that goes into your contract.
Can my 70-year-old parents handle this trip?
Every day on our route pages shows estimated walking, stairs, driving time and altitude, plus a gentler option. Tell us their ages and how far they walk comfortably, and we will say honestly what fits.
Can you handle dietary needs, like vegetarian or allergies?
Yes. Tell your travel designer before booking. Your driver-guide explains your needs to each restaurant in Chinese.
What about altitude sickness?
We show the altitude for every day and offer lower alternatives. We cannot promise nobody feels it; if anyone has heart or lung conditions, please check with a doctor first.
Is it a private tour? Any shopping stops?
Private: only your group in the car. No forced shopping stops, ever.
Do I need a visa?
Citizens of Singapore and Malaysia can currently visit China visa-free for short stays; Indonesian travellers usually need a visa. Rules change, so we check the latest official notice for your passport when you ask.
How do we contact you during the trip?
Your driver-guide is with you every day, and your travel designer follows the trip on WhatsApp. Your confirmation pack lists names, numbers and a backup contact.