# One travel designer, from first question to flight home

Your travel designer is your main contact at every step. On the trip, your driver-guide and our trip support team work with your travel designer.

## In writing before you pay

You receive everything in writing before any payment:

- Company name and licence number (same as your contract)
- Who receives your money and how
- Full group price: what is included and what is not
- Day-by-day plan with walking, altitude and hotels
- Local food to try and any dietary needs
- Cancellation table

## WhatsApp or email: your choice

- **WhatsApp** — quick questions, changes, on-trip help.
- **Email** — formal quote, contract and invoice, easy to keep.

## A group chat just for your trip

For the trip we set up a WeChat or WhatsApp group. Your travel designer runs it, and everyone looking after you along the way is in it. If your guide changes, we tell you beforehand who it is, why, and their number.

## Our travel designers

We match you with the travel designer who fits your trip best. Your travel designer stays with you from first question to flight home.

### David Hu

Travel designer — your whole private trip: route, hotels, car and guide. Speaks 中文 and English.

### Sandy Liao

Travel designer — each day planned at your pace, with a written quote. Speaks 中文 and English.

### Jack Zhang

Travel designer — looks after your trip from first question to flight home. Speaks 中文 and English.

### Mira Peng

Travel designer — itinerary, stays and transport, sorted in one place. Speaks 中文 and English.

## When we reply

Replies 08:30–22:00 your time.

## Check before you book

[Check our licence & payment first →](https://unclepandatravel.com/licence-payment) — company licence and how payment works, so you can verify us before you pay.

---

- Source page: https://unclepandatravel.com/how-it-works
- Language: English · Updated: 2026-10-22
- Operator: Hunan Panda International Travel Service Co., Ltd. (Uncle Panda Travel), licensed China travel agency, licence L-HUN-304745
- Contact: service@unclepandatravel.com · WhatsApp +8615580812229
- Site index for AI: https://unclepandatravel.com/llms.txt